Everything You Need to Know about Contact Center AI Artificial intelligence (AI) is revolutionizing the customer support space by boosting satisfaction rates, streamlining contact center processes and delivering valuable insights. To achieve the promise of AI-enabled customer service, companies can match the reimagined vision for engagement across all customer touchpoints to the appropriate AI-powered tools, core technology, and data. The most mature companies tend to operate in digital-native sectors like ecommerce, taxi aggregation, and over-the-top (OTT) media services. These businesses are using AI and technology to support proactive and personalized customer engagement through self-serve tools, revamped apps, new interfaces, dynamic…